Privacy policy

We are committed to protecting the privacy and security of personal information collected from our customers and employees. This Privacy Policy explains how we collect, share, use, and protect your personal information in accordance with applicable laws and regulations.

Eequinox ‘s Privacy Officer ensures the application, compliance, and monitoring of this policy.

Contact: Jean-François Dubé

President and Privacy Officer – Complaints and/or incident reports concerning confidentiality and/or the protection of personal information.

Information we collect:
  • Contact information such as your name, telephone number, e-mail address, mailing address, and any other information relevant to the deployment of our services.
Information sharing:

We do not share your personal information with third parties.

Information security:

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Eequinox  employees record any information that must be kept in digital format for consultation, rental, or administrative purposes on the secure database. Despite this, no security mechanism can guarantee perfect protection and a residual risk will always exist.

Privacy incident management

A privacy incident is any situation in which Eequinox has reasonable grounds to believe that one of the following incidents has occurred: (1) unlawful access to personal information; (2) unlawful use of personal information; (3) unlawful disclosure of personal information; and (4) loss of personal information.

In the event of a privacy incident, Eequinox  will:

– Take all reasonable measures to reduce the risk of harm being caused and prevent further incidents of a similar nature.

– Notify any individual affected by the privacy incident in accordance with applicable laws and regulations.

Your legal rights

You have the right to access, modify, or delete your personal information. You may withdraw your consent to the collection and use of your personal information at any time. However, this may prevent us from providing you with adequate services. You have rights in accordance with legal and regulatory requirements. If you wish to exercise these rights, please inform us.

Please note that we reserve the right to modify this Privacy Policy at any time to maintain compliance and reflect any changes to our personal information collection process.

Effective date: September 22, 2023